Senior IT Solutions Expert

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Central Bank of the United Arab Emirates Full time

The Central Bank of the UAE is seeking a highly skilled Senior IT Solutions Expert - SupTech to join our Information Technology Department.

In this role, you will be responsible for providing expert-level support for SupTech modules, addressing complex issues such as troubleshooting, incident investigation, and conducting root cause analysis (RCA).

The ideal candidate will have a proven track record in providing support for enterprise-level platforms or modules, with proficiency in SQL, Power Platform, Java, Spring Boot, and SQL.

You will work closely with business users and technical teams to ensure clear communication and alignment of requirements.

  • Provide expert-level support for SupTech modules, including troubleshooting, incident investigation, and root cause analysis (RCA).
  • Handle functional queries, perform data investigations, and provide quick resolutions under L2 support.
  • Manage complex issues such as system bugs, data inaccuracies, and access challenges under L3 support, including bug fixes and detailed problem resolution.
  • Fulfill end-user service requests efficiently, ensuring timely and accurate delivery of data and information in line with the service catalogue.
  • Lead and actively engage in incident triage calls, prioritizing, and resolving aged tickets efficiently.
  • Maintain comprehensive documentation, including functional designs, test cases, and incident resolution records, adhering to organizational standards.


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