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Airport Retail Operations Manager
2 weeks ago
Our ideal candidate is a highly skilled and experienced retail professional who can drive sales growth, deliver exceptional customer experiences, and lead high-performing teams in our airport stores.
About the RoleWe are seeking a talented Store Manager to join our team at AMS International UAE. As a key member of our leadership team, you will be responsible for driving sales performance, delivering operational excellence, and ensuring customer satisfaction across all functions.
- Sales and Profitability: Oversee and deliver store/outlet sales performance against targets, implement and facilitate product and sales strategies effectively, consistently communicate sales goals and targets to the team, provide daily updates to the team on Conversion Rate and Average Transaction Value, and prepare and monitor monthly sales plans.
- Customer Experience: Create a unique, genuine, and memorable customer experience that delights and engages every shopper.
- Team Development: Foster an entrepreneurial spirit and ownership mindset within the team, demonstrate consistent appreciation and encouragement to build morale, facilitate learning opportunities for team development, and establish and maintain succession plans to ensure leadership continuity.
- Operational Excellence: Execute and enforce compliance with store SOPs, including store checklist, cost control measures, roster and manpower planning, POS and inventory management, and reconcile ADAC vouchers and ensure all transactions comply with audit requirements.
- Innovation and Productivity: Encourage and implement innovative ideas to enhance productivity and motivate the team to contribute to ongoing productivity improvements.
- Promotion Implementation and Analysis: Coordinate and execute promotional activities, ensuring accuracy in materials and displays, monitor and analyse promotion performance based on sales data and customer feedback, and provide actionable insights and recommendations for improvement.
