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Front Desk Support Specialist
2 weeks ago
About the Role
This is an exciting opportunity to join our team as a Front Desk Support Specialist. In this role, you will be responsible for providing exceptional customer service, handling guest requests, and maintaining a high level of professionalism at all times.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding promptly to their needs and requests.
- Maintain accurate records and reports, using the Opera Guest Profile system.
- Stay up-to-date on hotel services and local attractions, sharing knowledge with guests to enhance their stay.
- Assist with luggage transportation, ensuring efficient and safe movement throughout the hotel.
- Manage messages, mail, and packages for guests and employees, delivering them in a timely and professional manner.
- Distribute morning newspapers to guest rooms, if needed.
- Promptly deliver guest messages and other items without delay in a professional manner.
- Maintain a clean and organized workspace, adhering to health and safety standards.
Requirements
To be successful in this role, you will need excellent communication skills, a friendly and approachable demeanor, and the ability to work effectively in a fast-paced environment.
