Customer Success Lead

2 weeks ago


Dubai, Dubai, United Arab Emirates Lean Technologies Full time

At Lean Technologies, we are committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.

We are currently seeking a highly motivated and experienced Customer Success Lead to join our team. The ideal candidate will have a proven track record of guiding customers through their digital journey with Lean, ensuring seamless collaboration within our teams to deliver exceptional outcomes.

The successful candidate will act as a crucial partner to our customers, drawing on their expertise in delivery, transformations, and facilitating their progression through various stages of adopting Lean solutions.

Key Responsibilities:

  • Interface with customers, Lean's leadership, and various core account teams—Sales, Support, Implementation, and Product teams.
  • Strategize and support customers' adoption plans, translating strategic initiatives into actionable steps aligned with their key milestones.
  • Foster ambitious thinking and encourage ownership of customer challenges.

Minimum Qualifications:

  • Extensive experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems.
  • Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts and ensuring follow-through.
  • Experience leading digital transformation programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.

Benefits:

  • Competitive salary
  • Private healthcare
  • Flexible office hours
  • Meaningful equity stake in the business


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