Quality Assurance Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time
Role Overview

The Cluster Training and Quality Executive is a critical role within our organization, responsible for supporting the daily training and quality functions across our hospitality portfolio.

This position requires a highly organized and detail-oriented individual who can effectively coordinate and deliver training sessions, maintain accurate training records, and support quality assurance efforts to uphold brand standards.

Key Responsibilities Include:

  • Coordinating and delivering training sessions to ensure that employees receive the necessary knowledge and skills to excel in their roles.
  • Maintaining accurate training records to track employee progress and identify areas for improvement.
  • Supporting quality assurance efforts to ensure that our hotels meet the highest standards of quality and excellence.
  • Communicating with relevant departments to schedule and coordinate training sessions.
  • Providing hands-on support during training sessions to ensure that everything runs smoothly.
  • Conducting regular meetings and refresher trainings to reinforce learning and improve performance.
  • Monitoring compliance with mandatory learning modules to ensure that employees stay up-to-date with the latest knowledge and skills.
  • Assisting with brand audits to ensure that our hotels meet the highest standards of quality and excellence.
  • Participating in internal service audits, mystery shopper checks, and quality inspections to identify areas for improvement.
  • Supporting the collection and analysis of guest feedback to identify areas for improvement.
  • Updating quality performance trackers and supporting the preparation of summary and action reports for department heads and senior leadership.
  • FOLLOWING UP ON CORRECTIVE ACTIONS AND GATHERING UPDATES TO ENSURE CONSISTENT SERVICE IMPROVEMENT.
  • Contributing to the creation of quality-focused communication materials to recognize and reward outstanding performance.
  • Supporting the implementation and documentation of sustainability programs to reduce our environmental impact.
  • Assisting in organizing sustainability awareness campaigns and training sessions on eco-friendly practices.
  • HELPING MONITOR COMPLIANCE WITH BRAND AND COMPANY SUSTAINABILITY POLICIES, AND SUPPORTING DEPARTMENTS IN TRACKING KEY ENVIRONMENTAL METRICS WHERE REQUIRED.

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