Support Team Leader

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Accountability Authority Full time
About the Role

We are seeking an experienced Support Team Leader - Call Centre to join our team at the Abu Dhabi Accountability Authority (ADAA). In this role, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer service.

Main Responsibilities:
  • Team Leadership:
  • Lead a team of customer service representatives, providing guidance and support to ensure exceptional customer service.
  • Operational Management:
  • Oversee the receipt, logging, and direction of calls according to department processes and instructions.
  • Maintain best practices and standards within the call center.
  • Talent Development:
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Mentor and coach team members to improve performance.
Requirements:
  • Qualifications:
  • Bachelor's degree in a relevant field.
  • Proficiency in Arabic and English languages.
  • 5+ years of experience in customer service or a related field.
About Us

The Abu Dhabi Accountability Authority (ADAA) is a leading organization in the region, committed to promoting transparency, accountability, and good governance. We offer a dynamic work environment, competitive salary, and opportunities for growth and development.


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