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Guest Experience Representative

3 weeks ago

Dubai, Dubai, United Arab Emirates Marriott Hotels & Resorts Full time

About the Role:

The Guest Experience Representative is a critical member of our front desk team, responsible for delivering exceptional guest service and ensuring that all guests have a memorable stay at Marriott Hotels & Resorts.

Key Responsibilities:

  • Handling guest calls, requests, and inquiries in a timely and professional manner
  • Processing guest requests for wake-up calls, message delivery, and other services
  • Monitoring busy or unanswered lines and maintaining accurate records of guest messages
  • Providing information and assistance to guests regarding hotel amenities, services, and policies
  • Collaborating with other departments to resolve guest complaints and concerns

Requirements:

  • High school diploma or equivalent required
  • No prior work experience necessary; on-the-job training provided
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Demonstrate a commitment to providing exceptional customer service