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Retail Operations Manager

1 week ago

Dubai, Dubai, United Arab Emirates Azadea Group Full time

About the Job

The Retail Operations Manager is responsible for ensuring smooth day-to-day restaurant operations according to the brand's established standards and procedures.

Key Responsibilities:

  1. Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines.
  2. Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
  3. Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
  4. Participate in achieving the organization's goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
  5. Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
  6. Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
  7. Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
  8. Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.

Requirements

To be successful as a Retail Operations Manager, you will need:

  1. Fluency in English. Fluency in Arabic is a plus.
  2. Proficiency in MS Office.

Education and Experience

A Technical degree in Hospitality Management, or a related field, and three to five years of experience in F&B operations, or a similar role, are required.