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Customer Service Representative

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Job Description

The Front Desk Agent plays a vital role in delivering exceptional customer experiences for our guests. As the first point of contact, you will be responsible for creating a warm and welcoming atmosphere from arrival to departure.

Your key responsibilities will include:

  • Greeting Guests Warmly: Greet guests warmly upon arrival, ensuring they feel welcome and valued.
  • Check-in and Check-out Efficiency: Process check-ins and check-outs efficiently and accurately, providing guests with necessary details such as room assignments, amenities, and check-out time.
  • Reservations Management: Manage room reservations via phone, email, or in-person inquiries, making changes or cancellations as needed.
  • Guest Assistance: Address guest inquiries about hotel services, local attractions, and amenities, providing solutions to guest complaints or issues in a timely manner.
  • Handling Payments: Manage guest accounts and process payments, including handling cash, credit cards, and other forms of payment.
  • Communication and Coordination: Communicate with housekeeping, maintenance, and other hotel departments to ensure guests' needs are met.