Retail Sales Professional

3 days ago


Dubai, Dubai, United Arab Emirates Azadea Group Full time
Job Description

The Sales Associate role at Azadea Group is a key position that requires an individual to provide exceptional customer service on the shop floor. The successful candidate will be responsible for addressing customer needs promptly, ensuring high satisfaction levels, and achieving optimal sales outcomes.

Key Responsibilities:

  1. Greet Customers: Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
  2. Provide Exceptional Service: Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.
  3. Ensure Smooth Receiving Process: Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
  4. Maintain Shop Floor Standards: Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
  5. Handle Cash Registers: Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
  6. Craft Alterations (for Fashion): Take precise measurements for necessary alterations, assigns prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
  7. Promote Additional Products (for Multimedia & Lifestyle): Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
  8. Notify Department Managers (for Multimedia & Lifestyle, Sports, and Leisure): Notify department or universe managers about unavailable and underperforming products.
  9. Organize Product Displays (for Multimedia & Lifestyle, Sports, and Leisure): Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.


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