Information Technology Infrastructure Specialist
6 days ago
As an Information Technology Infrastructure Specialist at A.P. Moller - Maersk, you will play a crucial role in managing onsite IT infrastructure in collaboration with the team. Your primary focus will be on providing on-the-ground support for end-user workplace services, data centers, projects, asset management, procurement, and VIP users.
The team is responsible for managing onsite IT infrastructure, and as an expert, you will be directly involved in activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers). You will also engage with business to conduct IT clinics/trainings as appropriate and provide LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues.
Key Responsibilities:
- Provide onsite support to all supported Transport & Logistics brands and business units (as appropriate) for incidents/requests assigned to the Onsite Technology.
- Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers).
- Support and advise Facilities Management/Office Services regarding office move planning.
- Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes.
- Engage with business to conduct IT clinics/trainings as appropriate.
- LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues.
- On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements.
- Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel).
- Ensure Cyber Security standard processes are followed for services provided.
- Provide VIP support to selective customers as per SLA and agreement.
- Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures.
- Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical Warehouse and Office Move projects.
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