Healthcare Relations Specialist

4 weeks ago


Sharjah, Sharjah, United Arab Emirates University Hospital Sharjah Full time
Overview

The Patient Relations Officer plays a crucial role in enhancing the patient experience at University Hospital Sharjah. This position is dedicated to fostering a supportive environment that aligns with the hospital's vision and values.

Key Responsibilities
  • Promote Hospital Culture: Actively engage in promoting the ethos and culture of University Hospital Sharjah.
  • Policy Compliance: Ensure adherence to all hospital policies, procedures, and safety regulations.
  • Accreditation Support: Contribute to the International Accreditation program to help maintain high standards of care.
  • Communication Facilitation: Serve as a liaison between patients, families, medical personnel, and administrative staff.
  • Patient Advocacy: Conduct interviews with patients or their representatives to identify and address care-related issues.
  • Resource Knowledge: Maintain an updated understanding of community services and resources available to patients.
Additional Duties
  • Referral Coordination: Direct patients to suitable healthcare services or resources.
  • Inquiry Management: Investigate patient inquiries or complaints, ensuring they are directed to the appropriate medical staff for resolution.
  • Policy Explanation: Clearly communicate hospital policies and procedures to patients, utilizing both medical and administrative knowledge.
  • Continuous Learning: Stay informed about developments in the field through literature, professional organizations, and conferences.
  • Data Collection: Gather and report data on patient interactions and institutional challenges, providing recommendations for improvement.
  • Information Dissemination: Create and distribute informational materials such as newsletters and brochures for patients and staff.
  • Training Provision: Offer training and consultation to volunteers and staff on topics including patient rights and guest relations.
  • Staff Management: Ensure adequate staffing coverage and manage team leaves effectively.
  • Team Support: Foster a supportive environment for team members and manage staff efficiently.
  • Collaboration: Work closely with medical, nursing, and administrative staff to ensure clarity in service roles and functions.
  • Research Sharing: Identify and share relevant research and recommendations concerning legal liabilities and quality of care.


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