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Housekeeping Operations Director

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time

Company Overview

Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities. Our resorts present a unique experience inspired by local culture, global influences, and our Turkish heritage.

Job Description

We are seeking an experienced Housekeeping Service Leader to supervise, train, and motivate the housekeeping team to ensure efficiency and high-quality service.

  • Team Leadership & Management:
    • Assign tasks and schedules to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained properly.
    • Conduct performance evaluations, provide coaching, and implement training programs for continuous improvement.
  • Operational Management:
    • Ensure daily housekeeping operations run smoothly, including room turnovers, laundry services, and public area maintenance.
    • Monitor inventory levels of cleaning supplies, linen, and guest amenities, and coordinate with procurement for timely replenishment.
  • Guest Satisfaction & Quality Assurance:
    • Maintain high cleanliness and hygiene standards to ensure exceptional guest satisfaction and positive reviews.
    • Handle guest requests, complaints, and feedback professionally and efficiently.

Required Skills and Qualifications

To be successful in this role, you should have a Diploma or degree in Hospitality Management, Hotel Administration, or a related field, and minimum 3-5 years of housekeeping supervisory or managerial experience in a luxury hotel or resort.