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Senior Process Improvement Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Dubai Customs Full time
Job Description

Job Title: Senior Process Improvement Specialist

Job Summary:

We are seeking a highly skilled Senior Process Improvement Specialist to join our team at Dubai Customs. The successful candidate will be responsible for analyzing existing services and operations, identifying areas for improvement, and proposing solutions to enhance process control and reduce errors.

Key Responsibilities:

  • Analyze existing services and operations to identify areas for improvement
  • Propose solutions to enhance process control and reduce errors
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with business owners and subject matter experts to derive business requirements and identify issues
  • Conduct feasibility studies to determine the optimal application of processes and systems
  • Review and verify requirements and solutions with business units
  • Contribute to improving the business development methodology at Dubai Customs
  • Monitor systems performance and measure recommended new services and processes
  • Collect and analyze data to identify failures, defects, and delays
  • Maintain and share process knowledge by adopting methods, techniques, notes, standards, and best practices
  • Ensure proper coordination between IT management and process owners

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong knowledge of business process improvement methodologies and tools
  • Experience in process optimization and improvement

Working at Dubai Customs:

Dubai Customs is a leading government agency responsible for the customs and border control of the United Arab Emirates. We are committed to providing excellent service to our customers and stakeholders, and we are seeking talented individuals to join our team.