Freight Pricing Coordinator
2 weeks ago
The Sales & Pricing Coordinator plays a vital role in supporting commercial activities by preparing competitive quotes, maintaining pricing databases, coordinating with carriers and suppliers, and assisting in sales-related activities. This role ensures timely and accurate responses to customer requests and contributes to the overall growth and efficiency of HL Logistics' freight forwarding operations.
Key Responsibilities:- Pricing & Quotation Management:
- Receive and analyze customer inquiries for air, sea, and land freight.
- Coordinate with carriers, agents, and service providers to obtain cost rates.
- Prepare accurate and competitive quotations as per pricing policy.
- Maintain an updated rate database and monitor market rate fluctuations.
- Support pricing negotiations with service providers to ensure cost efficiency.
- Sales Support:
- Assist the sales team with lead follow-ups, quote tracking, and customer coordination.
- Prepare customer presentations, rate sheets, and sales reports.
- Update the CRM system with client data, quote status, and pipeline information.
- Support customer onboarding and documentation processes.
- Help track KPIs and contribute to internal reporting dashboards.
- Coordination & Communication:
- Liaise with operations, suppliers, and finance for quote validations and booking confirmations.
- Ensure internal alignment and timely communication of pricing or service updates.
- Act as a point of contact for clients for quote-related queries and clarifications.
- Operational Backup:
- Provide support to the Operations Coordinator in shipment follow-up, documentation, and coordination.
- Step in during peak periods, staff absences, or when operational support is required.
- Ensure smooth handover and alignment between sales and operations teams.
- Bachelor's degree in Business, Logistics, Supply Chain, or related field.
- 2+ years of experience in freight forwarding, logistics, or shipping industry.
- Strong understanding of freight pricing across air, sea, and land.
- Proficiency in MS Excel and CRM tools (Salesforce or equivalent).
- Strong analytical, communication, and time-management skills.
- Detail-oriented with a customer-first mindset.
- Familiarity with operations and reporting tools / systems.
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