Luxury Restaurant Operations Manager
4 days ago
IHG Hotels & Resorts is a global hospitality company that offers exceptional guest experiences. Our mission is to provide warm and sophisticated services to our guests. As the world's largest family of luxury hotels, we strive to create unique experiences for those seeking a richer perspective on the world.
Job Description
The Restaurant Supervisor will oversee the restaurant operation to ensure quality service and standards while delivering a guest experience that is truly exceptional. This involves managing day-to-day staffing requirements, planning and assigning work, and establishing performance and development goals for team members. Providing mentoring, coaching, and regular feedback to help manage conflict and improve team member performance are key responsibilities.
Main Responsibilities
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
- Establish and achieve quality and guest satisfaction goals, responding in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
- Ensure the restaurant is cleaned, vacuumed, and properly stocked according to anticipated business volume, notifying engineering immediately of any maintenance and repair needs.
- Educate and train all team members in compliance with local laws and safety regulations, ensuring staff is properly trained on quality and service standards and has the necessary tools and equipment to carry out job duties.
Requirements and Qualifications
- Preferably qualification in Hospitality Management.
- 2-3 years' experience in a similar position or a related field with a proven track record of success.
- Experience in a 5-star luxury hotel company is essential.
- Excellent written and spoken communication skills in English, particularly to deal effectively with people from diverse backgrounds. Second language skills desired (Arabic, German, Russian).
- Ability to work as part of a diverse team with colleagues from different cultures and countries.
- Maintains high confidentiality in regard to guest privacy and any related hotel matters.
- Being passionate about people and service.
Benefits
We offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the opportunity to grow and develop your career within a dynamic and supportive environment.
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