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Fulfillment Center Operations Manager
2 weeks ago
As a seasoned professional in operations management, you will play a key role in leading our Fulfillment Centers towards exceptional customer service. Your expertise in process improvement and lean thinking will drive efficiencies and simplify workflows. You will be responsible for developing and implementing plans to enhance customer experience while minimizing costs.
Key Responsibilities
- Maintain a strong focus on best-in-class customer service delivery at the lowest possible cost.
- Create a culture of continuous improvement within the team, promoting lean thinking and innovative problem-solving.
- Contribute to and facilitate Kaizen activities, driving standardization and simplification of processes.
- Drive the implementation of Lean Standard Work across the Fulfillment Center.
- Train and support all levels in Kaizen activities, ensuring seamless adoption and effective execution.
- Disseminate Lean Standard Work principles across teams, fostering a culture of excellence.
- Support and manage the Fulfillment Center implementation agenda, prioritizing key initiatives and resources.
- Take ownership of the Leadership Steering Committee (LSC), coordinating and prioritizing process improvement activities and resources.
- Lead daily GEMBA/GOT activities, going to the source of problems and rapidly solving associate-identified barriers.
- Standardize processes to Amazon and ECCF benchmark standards, maintaining high levels of quality and efficiency.
