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Sales Associate

2 months ago

Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

Job Summary:

The Sales Associate - Customer Experience Expert will be responsible for driving sales growth and delivering exceptional customer service in line with Majid Al Futtaim's standards. This role requires a strong understanding of customer needs and the ability to demonstrate in-depth product knowledge to drive sales targets.

Key Responsibilities:

  • Customer Service Champion: Be the ultimate champion of customer service standards, understanding customer needs, and enabling the fulfillment of an exceptional experience for the customer.
  • Address Customer Concerns: Ensure customer concerns are addressed promptly and professionally, and escalated in a timely manner to the Store Manager when necessary.
  • Sales Performance: Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
  • Product Knowledge: Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up-sell and cross-sell.
  • Store Standards: Ensure store standards are maintained at all times, supporting with in-store tasks including cleanliness, tidiness, and replenishment.
  • Security and Compliance: Comply with all store security policies and regulations, minimizing exposure to stock loss.
  • Advanced Selling Skills: Use advanced selling skills to better support the customer's needs, generate high-value transactions, and build a consistent flow of repeat customers.
  • Merchandise Assistance: Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim fashion brands and stores, if not available in-store.

Requirements:

  • Education: High School Certificate
  • Experience: 1-2 years industry experience
  • Skills: Good communication skills, excellent customer service