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Hotel Guest Service Representative

2 weeks ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time
German-Speaking Hotel Job Opportunity

We are searching for an experienced and welcoming German-speaking hotel guest service representative to work with us in Dubai. As a key member of our team, you will provide outstanding customer service and support to our German-speaking guests.

Main Tasks
  • Deliver excellent guest services, responding to guest inquiries, and ensuring high levels of satisfaction.
  • Conduct guided tours, providing clear explanations of attractions, landmarks, and cultural heritage sites in German.
  • Offer expert advice on local culture, history, and customs, enhancing the guest experience.
  • Maintain accurate knowledge of the U.A.E. and its tourist attractions.
  • Ensure a safe and enjoyable experience for all guests, following established safety procedures.
  • Promote related tours, experiences, and services, increasing guest engagement.
  • Foster close collaboration with colleagues to optimize services and guest satisfaction.