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Wellness Experience Manager
2 weeks ago
The Wellness Experience Manager is responsible for overseeing the daily operations, client experience, and service excellence within our Mind, Body & Longevity Clinic.
This role involves ensuring smooth coordination of wellness programs, optimizing customer engagement, and implementing best-in-class hospitality practices to enhance client satisfaction.
Key Responsibilities:
- Lead and manage all operational aspects of the clinic, ensuring an exceptional experience for clients.
- Develop and implement processes that optimize wellness services, including spa treatments, longevity-focused therapies, and holistic well-being programs.
- Supervise and train staff to maintain high service standards, ensuring professionalism and expertise in every client interaction.
- Oversee scheduling, bookings, and operational logistics to enhance efficiency and customer satisfaction.
- Foster a warm, inviting atmosphere aligned with the center's mission of rejuvenation and longevity.
- Collaborate with leadership to refine and expand offerings based on client feedback and industry best practices.