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Wellness Experience Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Results Through Technology, Inc Full time
Job Description

The Wellness Experience Manager is responsible for overseeing the daily operations, client experience, and service excellence within our Mind, Body & Longevity Clinic.

This role involves ensuring smooth coordination of wellness programs, optimizing customer engagement, and implementing best-in-class hospitality practices to enhance client satisfaction.

Key Responsibilities:

  1. Lead and manage all operational aspects of the clinic, ensuring an exceptional experience for clients.
  2. Develop and implement processes that optimize wellness services, including spa treatments, longevity-focused therapies, and holistic well-being programs.
  3. Supervise and train staff to maintain high service standards, ensuring professionalism and expertise in every client interaction.
  4. Oversee scheduling, bookings, and operational logistics to enhance efficiency and customer satisfaction.
  5. Foster a warm, inviting atmosphere aligned with the center's mission of rejuvenation and longevity.
  6. Collaborate with leadership to refine and expand offerings based on client feedback and industry best practices.