Director of Premium Services and Operations

6 days ago


Dubai, Dubai, United Arab Emirates Dubai Holding Full time

About Dubai Holding Real Estate:

Dubai Holding Real Estate is committed to developing strategic destinations and communities that meet the evolving needs of Dubai's residents and visitors. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities, and family-focused facilities, including community centers, mosques, schools, supermarkets, and landscaping.

We are seeking a Director of Premium Services and Operations to drive the development and execution of our VIP strategy. The successful candidate will be responsible for elevating customer loyalty and leading a high-performing team by overseeing service excellence, managing escalations, and ensuring the delivery of personalized experiences for elite clients.

Main Responsibilities:
  • Develop and implement a VIP customer strategy that enhances loyalty, engagement, and long-term client value.
  • Establish policies, procedures, and governance frameworks to ensure seamless operations, compliance with regulatory standards, and alignment with corporate objectives.
VIP Customer Relationship Management:
  • Lead and oversee VIP service operations, ensuring seamless execution of high-touch experiences and proactive resolution of client needs.
  • Drive a culture of personalized service excellence, ensuring the team delivers bespoke experiences, milestone celebrations, and tailored interactions that enhance customer satisfaction and loyalty.
About You:

The ideal candidate will have a strong track record of developing and executing customer engagement strategies to drive loyalty and revenue. The candidate should have expertise in managing escalations, negotiations, and handling complex customer concerns.



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