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Customer Service Representative

1 week ago

Dubai, Dubai, United Arab Emirates Medbiomate Full time
Job Description

At Medbiomate, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our patient support team, you will be responsible for delivering exceptional service to our patients, ensuring their needs are met promptly and professionally.

Key Responsibilities:
  1. Maintain Excellent Telephone Etiquette: Respond to patient calls with professionalism, empathy, and clarity, ensuring a positive experience.
  2. Liaise with Supervisors and HOD: Collaborate with senior team members to improve KPIs, patient satisfaction, and overall service delivery.
  3. Attend to Incoming Calls: Manage incoming patient calls efficiently, minimizing delays and ensuring timely resolutions.
  4. Ensure Call Backs: Complete call backs in a timely manner, maintaining open communication channels with patients.
  5. Communicate Effectively: Engage with patients in a clear, concise, and respectful manner, promoting a pleasant tone and atmosphere.
  6. Process Management: Understand and adhere to contact center processes, including call hold, transfer, receipt, and callback procedures.
  7. Patient Assistance: Provide assistance to patients, fostering a positive impression and creating a sense of trust.
  8. Average Handling Time: Maintain an efficient average handling time while ensuring caller satisfaction and resolution.