Process Optimization Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Amazon Full time

Job Overview:

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We are seeking an experienced Process Optimization Specialist to join our team. The ideal candidate will have a strong background in data analysis, process improvement, and customer experience.

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About the Role:

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The successful candidate will lead continuous insights and analytics efforts to identify opportunities for enhancing the Driver Partner (DP) experience. This will involve conducting log analysis, gathering and interpreting data from various sources, and utilizing technical expertise to identify emerging defects and risks affecting the DP experience.

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Main Responsibilities:

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  • Triage and Analyze Data: Lead continuous insights and analytics efforts to identify opportunities and improvement areas for enhancing the DP experience.
  • Data Collection and Interpretation: Conduct log analysis to gather and interpret data from various sources, including station feedback forms and social media, for a comprehensive understanding of DP pain points.
  • Defect Identification and Risk Assessment: Demonstrate proficiency in app bug reproduction, utilizing technical expertise to identify emerging defects and risks affecting the DP experience.
  • Collaboration and Communication: Collaborate proactively with WW partner teams to stay ahead of DP experience trends, new defects, and risks. Utilize data-driven insights to initiate end-to-end deep dives that strategically address and resolve issues.
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BASIC QUALIFICATIONS:

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• Bachelor's or Master's degree in a field pertinent to the role, such as Computer Science, Data Science, Analytics, Information Technology, or a related discipline.

• Proficiency in SQL and Advanced Excel for adept data analysis and extraction.

• Demonstrated experience with tools like Quicksight, showcasing expertise in report creation and data visualization.

• Possessing over 1.5+ years of hands-on experience in roles demanding the application of analytical skills.

• Proven expertise in defining requirements and leveraging data and metrics to derive valuable business insights.

• Track record of offering strategic business recommendations and effectively influencing stakeholders.

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PREFERRED QUALIFICATIONS:

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• Demonstrated proficiency in utilizing advanced data visualization tools like SQL.

• Familiarity with programming languages such as Python or R, showcasing capabilities in advanced data analysis and automation.

• Exposure to machine learning concepts, applying them for predictive analytics to enhance the Driver Partner (DP) experience.

• Previous hands-on experience within the logistics or e-commerce industry.



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