Client Success Manager

1 week ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time

As a Client Success Manager, you will play a pivotal role in fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement.

Key Responsibilities
  • Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.
  • Lead client onboarding processes to set clear expectations and foster long-term partnerships.
Retention Strategies:
  • Design and execute strategies to minimize client churn and enhance loyalty.
  • Proactively address client concerns and challenges, delivering timely resolutions.
Revenue Growth:
  • Identify and pursue upselling and cross-selling opportunities that add value to client projects.
  • Collaborate with sales and technical teams to create tailored proposals that align with client needs.
Performance Monitoring and Reporting:
  • Track and analyze key client success metrics, including retention rates and revenue contributions.
  • Provide regular reports to senior management on client success outcomes and areas for improvement.
  • Coordinate with development, sales, and customer support teams to ensure seamless delivery of services.
  • Advocate for clients within the organization, driving improvements based on their feedback.
Market Insight and Strategy:
  • Stay informed about industry trends, competitor offerings, and emerging technologies.
  • Use market insights to recommend enhancements to company services and solutions.
Ideal Profile:
  • You have at least 1 year experience within a B2B Sales / Account Executive or B2C Sales role, ideally within the IT Services industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are highly goal driven and work well in fast-paced environments.
  • You pay strong attention to detail and deliver work that is of a high standard.
  • You are a strong team player who can manage multiple stakeholders.

What's On Offer:

  • Work alongside best-in-class talent.
  • A role that offers a breadth of learning opportunities.
  • Fantastic work culture.

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