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Customer Service Quality Assurance Expert

1 week ago

Dubai, Dubai, United Arab Emirates Stratos Asia Full time

Stratos Asia is looking for Customer Service Quality Assurance Experts to join our team. In this role, you will be responsible for reviewing and assessing digital customer service experiences and providing insights for improvement.

Main Responsibilities:
  1. Review and assess customer service interactions via various communication channels
  2. Provide detailed feedback on response times, professionalism, and problem resolution
  3. Identify areas for improvement to enhance the overall customer service experience
  4. Participate in regular service quality assessments

You will work with us as a fully remote Customer Service Quality Assurance Expert, with the flexibility to choose your own schedule. Our competitive pay per completed review ensures that you are fairly compensated for your work.

Benefits:
  • Competitive pay per completed review
  • Fully remote work with a flexible schedule
  • Opportunities to collaborate with like-minded professionals
  • Ongoing training and development