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Help Desk Professional

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time
Job Description

This is an exciting opportunity for a highly motivated and organized individual to join our team as a Help Desk Professional. In this role, you will be responsible for delivering exceptional customer experiences, managing client relationships, and driving business growth through efficient issue resolution.

Key Responsibilities:

  • Manage day-to-day customer queries and concerns via multiple channels.
  • Collaborate with internal teams to resolve complex issues and improve process efficiency.
  • Maintain accurate records of client interactions, including complaints and feedback.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
Requirements and Qualifications

To excel in this role, you will need:

  • A strong educational background in a relevant field, such as Global Finance or Sales & Marketing Management.
  • Proven experience in a customer-facing role, preferably in the finance industry.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships.
  • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.