Operations Integration Program Director

7 days ago


Dubai, Dubai, United Arab Emirates Amazon Full time

We are seeking an experienced professional to lead our Network Loss Reduction Initiative. As a seasoned program manager, you will drive process improvements across our network, leveraging data and metrics to inform your decisions.

In this role, you will work closely with cross-functional teams to identify areas for improvement and develop strategies to minimize losses. Your expertise will be crucial in driving operational excellence and ensuring that our customers receive their orders efficiently.

Responsibilities:

  1. Collaborate with the Central NL program team to develop and implement process improvements, leveraging data and metrics to inform your decisions.
  2. Analyze deviations from ideal processes and develop strategies to minimize losses triggered by operational misses.
  3. Drive coordination with operational leaders and partners, utilizing tools and metrics developed by the central program.
  4. Break down loss buckets by assignable causes and develop input metrics to track and improve performance.
  5. Represent Operations NL losses in WBR/MBR cadences and collaborate on improvement initiatives with wider stakeholders outside operations.
  6. Regularly report on progress, challenges, and opportunities in network loss reduction to senior management.
  7. Adapt and implement best practices from other markets to the local context.


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