Patient Relations Liaison

4 weeks ago


Sharjah, Sharjah, United Arab Emirates University Hospital Sharjah Full time
About the Role

We are seeking a highly skilled and dedicated Patient Relations Officer to join our team at University Hospital Sharjah. As a key member of our staff, you will play a vital role in upholding and promoting our hospital's vision and culture.

Key Responsibilities
  • Support the Development of Policies and Standards

Support the development of and gain a sound knowledge of policies and standards of the MD's job function to provide information, ideas, and support on matters of concern to the MD.

Coordinate Communication

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

Investigate and Direct Patient Inquiries

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Provide Education and Support

Explain policies, procedures, or services to patients using medical or administrative knowledge.

Collect and Report Data

Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.

Develop and Distribute Materials

Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.

Provide Consultation and Training

Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.

Manage Staff and Resources

Ensures adequate and efficient cover of staff, allocates and manages leaves within the department, manages staff in an effective manner, and ensures a supportive environment for team members.

Collaborate with Staff

Works closely with medical, nursing, and other appropriate clinical, administrative, and other staff and ensures the role and functions of the service are both understood and easily accessible.

Identify and Share Research

Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will also need to have a strong understanding of hospital policies and procedures, as well as the ability to maintain confidentiality and handle sensitive information.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and dedicated individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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