Reservations and Guest Services Agent
1 week ago
About Us
At Hyde Johannesburg Rosebank, we pride ourselves on providing exceptional customer service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to make a real difference in people's lives.
Job Description
We are seeking a motivated and organized individual to fill the role of Reservation Agent. The successful candidate will be responsible for managing all aspects of room reservations, including responding to guest inquiries, processing requests, and maintaining accurate records.
Responsibilities
- Reservation Processing: Handle all aspects of room reservations, including processing requests, making adjustments, and ensuring accuracy.
- Guest Communication: Respond to guest inquiries in a timely and professional manner, providing information on room rates, facilities, and services.
- Team Collaboration: Work closely with colleagues to ensure seamless service delivery and maintain a positive working environment.
- Problem-Solving: Identify and resolve guest complaints or concerns in a prompt and courteous manner.
Requirements
- Minimum one year experience as a Receptionist or Reservation Agent in a 5-star hotel.
- High school degree.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and maintain a calm demeanor in challenging situations.
- Proficiency in computer applications, including reservation systems and hotel management software.
What We Offer
- A competitive salary package.
- A comprehensive benefits program, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive team environment.
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