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Support Professional for Financial Institutions

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates TAT IT Technolgies Full time

TAT IT Technologies is seeking a Support Professional for Financial Institutions to join our team. In this role, you will be responsible for providing advanced technical assistance to bank employees and resolving issues impacting customer-facing services.

The ideal candidate will have experience troubleshooting Windows and Linux operating systems, SQL databases, and network protocols. Additionally, experience with ITSM tools, such as ServiceNow or Remedy, is highly desirable.

As a Support Professional, you will work closely with other teams to resolve technical issues related to banking applications, systems, and hardware. You will also communicate effectively with stakeholders, offering clear updates on issue resolution timelines and workarounds.

You will be responsible for identifying opportunities to enhance support processes, reduce ticket resolution time, and improve system reliability. Additionally, you will contribute to the development of knowledge base articles and training materials for L1 support teams.

Responsibilities:
  • Technical Assistance and Issue Resolution:
    • Provide advanced technical assistance to bank employees and resolve issues impacting customer-facing services (e.g., mobile banking apps, teller systems).
    • Communicate effectively with stakeholders, offering clear updates on issue resolution timelines and workarounds.
  • Process Improvement and Development:
    • Identify opportunities to enhance support processes, reduce ticket resolution time, and improve system reliability.
    • Contribute to the development of knowledge base articles and training materials for L1 support teams.
  • Collaboration and Communication:
    • Work closely with other teams to resolve technical issues related to banking applications, systems, and hardware.
    • Communicate effectively with stakeholders, offering clear updates on issue resolution timelines and workarounds.