Multilingual Customer Support Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

Are you ready to be the first point of contact for our guests?

Mission:

  • Welcoming Voice
    • Answer all incoming calls promptly and courteously, ensuring every guest feels valued and appreciated.
  • Guest Support Champion
    • Handle inquiries, requests, and reservations with a positive attitude, providing the best service possible.
  • Information Guru
    • Share information about our facilities, services, and local attractions to enhance the guest experience.
  • Communication Hub
    • Transfer calls to the appropriate departments and ensure seamless communication throughout the hotel.
  • Emergency Ready
    • Be prepared to handle emergency situations with composure, following all safety protocols.
  • Logbook Keeper
    • Maintain accurate records of calls and messages to ensure clear communication within the team.
  • Team Player
    • Collaborate with other departments to support guest needs and enhance overall service.

Qualifications:

We're looking for someone with integrity and professionalism, who always keeps it 100% honest and transparent.

  • You're the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
  • Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here.
  • You own your oops moments: Mistakes happen, you own them, learn from them, and help the team avoid them next time.
  • Business with a heart: You believe in doing things right with honesty and fairness. No shortcuts.
  • You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

Your Little Extras:

  • You always follow through: When you commit, you deliver. Every time.
  • Team player (and solo star): Whether you're working with the squad or flying solo, you nail it.
  • Your vibe is positive & approachable: You've got that energy that lifts the room for both your colleagues and guests.
  • You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
  • You've got everyone's back: We're all in this together, one big family making magic happen.

Remote Work:

No

Employment Type:

Full-time



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