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Training Coordinator

3 weeks ago

Dubai, Dubai, United Arab Emirates Amazon Full time

Job Description

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  • The role of the Learning Associate is to work with Country L&D Manager, Operations Managers, Area Managers, Production Assistants, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Sort Associates to coordinate all training related activities for the site.
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As a key member of the Learning Department, this individual will provide ground level training facilitation and administrative management. They will ensure all operations compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date.

Main Responsibilities">
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  2. Coordinate and facilitate all training related programs for up to 50 members in a session.">
  3. Track performance including learning curve and quality, and implement appropriate performance improvement initiatives to support improved performance.">
  4. Monitor adherence to all established training programs to ensure standard work is achieved, and implement new tactical and strategic projects.">
  5. Create training documents using various software such as Articulate 360, Photoshop, video editing to design effective training content.">
  6. Execute plans to close gaps in the developmental needs for individuals and groups.">
  7. Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes.">
  8. Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.">
">A Day in the Life">
  • ">
  • Manage ticketing system and ensure tickets are closed within expected timeline.">
  • Manage Process Coaching Program and ensure daily expectations are met.">
  • Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes.">
  • Fully understand workflow and daily production goals.">
  • Participate in labor planning with Country L&D Manager, partner with operations leaders to execute new hire on-boarding and training.">
  • Partner with Ops and leadership team to verify performance management process is followed and retrains are completed on time.">
  • Deliver on-boarding activities such as NHO (new hire orientation) twice a week. This will include safety, policy and process training.">
  • Document feedback results to help the learning department identify strengths as well as areas of improvement.">
  • Solve problems, react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.">
  • Candidate would be required to work 5 days a week, 9 hour shifts with 1 hour break.">
  • Candidate will need to work odd shifts – 6AM, 8AM, night shift starting at 11 PM or 1AM, evening shift starting at 3 PM.">
  • Travelling to different stations in the shift or during the week is required as per business needs.">
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BASIC QUALIFICATIONS

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A completed Bachelor's Degree from an accredited university. Basic knowledge in using Software like Articulate 360 and Photoshop and video editing to create training content. Proficiency with Microsoft Office (Excel, Word, PowerPoint) and MS Outlook. Excellent analytical skills with attention to details. Capacity to exercise independent judgment in resolution of administrative problems or issues. Demonstrated ability to maintain energy, enthusiasm and commitment while managing change.

Please note: There is no scope for remote work for this role. Employee needs to be present at site locations during work hours.