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Senior Operations Coordinator

3 weeks ago

Dubai, Dubai, United Arab Emirates Justlife Home Services Full time

Are you passionate about delivering exceptional home services and exceeding customer expectations? Do you have a talent for identifying areas for improvement and developing strategies to address them? If so, we encourage you to apply for the Service Excellence and Operations Executive position at Justlife Home Services.

In this role, you will be responsible for overseeing the delivery of our services, ensuring compliance with our operating procedures, and driving continuous improvement initiatives. You will also collaborate with cross-functional teams to identify areas for improvement and develop strategies to address them. Additionally, you will analyze data and metrics to identify trends and opportunities for improvement and develop strategies to address them.

  • Oversee the delivery of our services and ensure compliance with our operating procedures;
  • Collaborate with cross-functional teams to identify areas for improvement;
  • Analyze data and metrics to identify trends and opportunities for improvement;
  • Develop strategies to address areas for improvement;
  • Conduct site visits to engage with service providers and improve service delivery;

To be successful in this role, you will need to have a bachelor's degree from an accredited university, 1-3 years of experience in a quality and service role, preferably in the home services industry, and proficiency in Google and Excel Sheets (including basic formulas). You should also have strong problem-solving skills, excellent communication skills in both English and Arabic, and the ability to work effectively in a fast-paced environment.

We offer a comprehensive benefits package, including one-day extra vacation on your birthday, free Justlife credits, and work reality escapes opportunities through team-building games and challenges. We also provide continuous learning opportunities through mentorship, coaching, on-the-job, and internal-external training, as well as never-ending growth and fast career development and internal career opportunities.