Peer-to-Peer Payments Operation Specialist

4 days ago


Dubai, Dubai, United Arab Emirates OKX Full time
P2P Operations Manager Role Overview
This position plays a crucial role in maintaining the smooth operation of the P2P platform, collaborating with various teams to improve the user experience and market competitiveness. The ideal candidate will possess strong analytical skills, attention to detail, and effective communication abilities.

Main Tasks:
  • Collaborate with the product team to enhance the P2P platform by suggesting new features and tracking ongoing product requests.
  • Work closely with the customer support team to address and resolve P2P-related inquiries efficiently.
  • Manage relationships with merchants, including onboarding new applicants, assisting with social media communications, and facilitating fast issue resolution.
  • Conduct ongoing competitor analysis to identify market trends and best practices.
  • Gather and analyze user feedback through various channels.
  • Identify and report bugs, product flaws, and translation errors for prompt resolution.
  • Monitor the marketplace and user reviews, addressing negative feedback effectively.
  • Track and analyze key metrics, proactively identifying and resolving potential issues.
  • Assist in organizing promotions in the CIS region to enhance engagement.


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