Facilities Operations Director

5 days ago


Dubai, Dubai, United Arab Emirates SERCO Limited Full time
Job Overview

SERCO Limited seeks a seasoned professional to lead the Soft Services Department, overseeing daily operations, performance, and team management.

Key Responsibilities
  • Manage departmental activities, including cleaning, window cleaning, pest control, waste management, timetabling, service desk, and administration.
  • Lead, support, and coach team members to achieve company objectives.
  • Develop and deliver monthly activity reports for senior management and clients.
  • Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
  • Conduct KPI and SLA inspections to ensure optimal service delivery.
  • Maintain compliance with relevant statutory and legal regulations.
Requirements
  • A strong background in Soft Services Facilities Management with 10-15 years of experience in similar roles within complex environments.
  • At least 5-7 years of experience in senior consultancy services.
  • A degree in a relevant engineering discipline, with project management qualifications (PMP, Prince 2) preferred.
  • Affiliation with the Saudi Council of Engineers and certifications such as BICS/ISSA are advantageous.

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