Hospitality Expert

4 days ago


Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

Job Description

We are seeking a Hospitality Expert to join our team at Mandarin Oriental Jumeira, Dubai. As a key member of our Netsu Department, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Develop a deep understanding of our outlet's concept and menu offerings to provide accurate information to guests.
  • Maintain a clean and organized workspace, ensuring efficient service delivery and adhering to hotel standards.
  • Process food and beverage orders accurately using our POS system and handle cash and card payments with professionalism.
  • Provide personalized service to guests, paying attention to their needs and preferences.
  • Upsell services and products to guests, enhancing their experience and generating revenue for the hotel.
  • Assist in maintaining high levels of product knowledge and stay up-to-date on menu changes and promotions.
  • Collaborate with colleagues to ensure seamless service delivery and maintain a positive work environment.

Requirements:

  • Previous experience in a hospitality environment, with a strong focus on customer service.
  • Fluency in English and an additional language (Arabic, Spanish, Russian, French, Italian).
  • Knowledge of hotel operations and procedures, with the ability to adapt to changing situations.


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