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Service Excellence Manager
3 weeks ago
About the Role:
We are looking for an experienced professional to join our team as a Customer Service Manager. In this role, you will be responsible for managing customer inquiries, leading commercial and technical support, and driving continuous improvement.
Key Accountabilities:
- Manage customer inquiries across multiple communication channels
- Lead commercial and technical support to ensure high customer satisfaction
- Set service levels, track performance, and drive continuous improvement
Requirements:
Minimum 23 years of commercial experience, strong leadership skills, excellent interpersonal, networking, and communication skills, experience in leading remote teams in a matrix organization, rigor in managing targets, fostering collaboration and empowerment, impacting and influencing skills, and a positive attitude.