Resort Guest Services Manager

7 days ago


Dubai, Dubai, United Arab Emirates Crew Life at Sea Full time

At Crew Life at Sea, we are seeking a talented Resort Guest Services Manager to join our team. As the first point of contact for our guests, this role is crucial in creating a lasting impression by providing exceptional service from the moment they arrive.

Key Responsibilities:
  1. Guest Arrival and Departure
  • Welcome guests warmly upon arrival and facilitate a smooth check-in process.
  • Provide information about our resort's facilities, services, and special promotions.
  • Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
Reservation Management
  • Manage guest reservations, ensuring accuracy and completeness.
  • Effectively communicate room rates, packages, and availability to guests.
  • Assist with room assignment and accommodate special requests whenever possible.
Guest Services
  • Address guest inquiries and provide information about local attractions, dining options, and activities.
  • Handle guest requests promptly and liaise with other departments to fulfill special requirements.
  • Coordinate with the concierge to arrange transportation, tours, and other guest services.
Communication
  • Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
  • Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
Problem Resolution
  • Address and resolve guest concerns or issues in a timely and effective manner.
  • Report any recurring issues or trends to the Front Office Manager for continuous improvement.
Administration
  • Ensure accurate record-keeping of guest information, preferences, and special requests.
  • Assist in the preparation of daily reports, including occupancy rates and revenue figures.

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