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Service Scheduling Professional
1 week ago
The Ghobash Group invites applications for a Service Scheduling Professional to manage our service scheduling and dispatch operations.
In this key role, you will work closely with our Service Engineers to ensure timely and efficient delivery of services to our customers.
Key Responsibilities:
- Manage the daily schedules of Service Engineers, allocating tasks and prioritizing service calls.
- Dispatch Service Engineers to service calls, ensuring adherence to Response Time and Resolution Time targets.
- Maintain accurate records of service call details, including call status and outcome.
- Monitor and analyze service performance metrics to identify areas for improvement.
- Collaborate with the service team to develop and implement process improvements.
Requirements:
- Degree in business administration or a related field.
- Minimum 2 years of experience in service scheduling or dispatch operations.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to multitask and prioritize tasks efficiently.
