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Officer - Customer Engagement Specialist
1 week ago
A career opportunity exists at AMS International UAE for an Officer - Customer Engagement Specialist.
Job DescriptionAs a key member of the customer service team, you will be responsible for ensuring that customers receive exceptional service and support.
Your duties will include:
- Providing Phone Support: Answer incoming calls from customers and respond to their inquiries in a friendly and professional manner.
- Email Support: Handle emails from customers and respond within a 24-hour SLA.
You will also be required to:
- Evaluate Escalations: Evaluate customer complaints and provide suitable solutions.
- Boost Customer Loyalty: Offer a positive experience to customers, resulting in increased loyalty.
This is an entry-level position, and the ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and possess a friendly demeanor.
