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Product Operations Manager
2 months ago
**Job Title:** Product Operations Manager
**Company:** Al Fardan Exchange L.L.C
**Job Summary:** We are seeking a highly skilled Product Operations Manager to join our team. The successful candidate will be responsible for developing and executing operational strategies to support company growth objectives and enhance efficiency.
Key Responsibilities:
- Develop and execute operational strategies to support company growth objectives and enhance efficiency.
- Oversee day-to-day operations, including transaction processing, customer support, compliance, and risk management.
- Identify operational bottlenecks and implement solutions to streamline processes and improve productivity.
- Collaborate with cross-functional teams to ensure alignment of operational activities with business goals.
- Manage vendor relationships and third-party service providers to ensure quality and cost-effective services.
- Develop and implement policies, procedures, and controls to maintain compliance with regulatory requirements and industry standards.
- Prioritize opportunity areas that can be addressed given the organizational capacity and feasibility.
- Work with operations subject matter experts and use a broad range of sources to develop innovative functionalities.
- Design processes, workflows, and functional components to improve efficiencies.
- Collaborate with internal stakeholders to launch products.
- Establish product delivery timelines in close collaboration with internal teams and keep stakeholders updated.
Requirements:
- Bachelor's degree in business administration, finance, or a related field; an MBA or advanced degree is a plus.
- Proven experience in operations management within the FinTech industry or a related field.
- Strong understanding of financial services operations, including transaction processing, customer support, CRM, compliance, and risk management.
- Analytical mindset with the ability to identify operational inefficiencies and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Experience with regulatory requirements and compliance frameworks relevant to the financial services industry.