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Digital Product Coordinator

1 week ago

Sharjah, Sharjah, United Arab Emirates 2XL Home Full time
Ecommerce Operations Coordinator Job Description

We are seeking a highly experienced Ecommerce Coordinator to join our team at 2XL Home. The ideal candidate will have a proven track record of managing ecommerce operations, including coordinating content production, processing orders, and maintaining stock inventory.

The successful candidate will also have excellent communication skills, with the ability to liaise with various departments, including Purchasing, Customer Service, and Warehouse. Additionally, they should be proficient with MS Word, Excel, PowerPoint, and Outlook, HTML, MS Access and Photoshop plus.

Main Accountabilities
  • Liaise with Purchasing department and work with the Studio team to plan content production & uploading on respective site with the help of the Technical Lead.
  • Coordinate with the Purchasing department for product information, new articles, etc.
  • Ensuring the orders are processed for the day and handed over to in-house delivery team or TPS.
  • Serve as primary contact for website enhancements or bug fixes. Working directly with outside developers and platform support.
  • Maintain daily reports on - new product updates, new orders placed, delivery & returns.
  • Audit stock inventory & manage stock transfer requests to the Warehouse Inventory Location (posting on Navision).
  • Assist the Merchandisers in monitoring consistency of site elements, include website home page, category pages, landing pages, and product display pages.
  • Assess the order returns and authorize refunds/store credits after liaising with the Warehouse ECOM team.
  • Coordinate the day-to-day Ecommerce operations.
  • To liaise with IT, Purchasing, Customer Service, Warehouse & Home Delivery departments for E-Commerce operational requirements.