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Network Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled Network Operations Manager to lead our Network Operations team and drive optimal operations and continuous improvement of the service introduction process to deliver high-quality service and network project delivery excellence.
Key Responsibilities:
- Lead a team of network operations professionals with over 10 years of experience in network operations and good experience leading a team.
- Provide daily, weekly, and monthly reporting on contractual SLAs and KPIs to customers and management team.
- Drive optimal operations and continuous improvement of the service introduction process to deliver high-quality service and network project delivery excellence.
- Effective communication with customers to manage expectations and demonstrate value, underpinned with a focus on continual service improvement.
- Experience in the proactive delivery of managed support services within Network Operations, ITIL, and Service Management environment.
- Professional certifications such as CCNA, CCNP, ITIL, and etc would be an added advantage.
- Good people management skills to hire, lead, and develop talents within the Network Operations team.
- Good interpersonal and communication skills, including written and presentation skills.
Requirements:
- Over 10 years of experience in network operations with good experience leading a team.
- Provided daily, weekly, and monthly reporting on contractual SLAs and KPIs to customers and management team.
- Drive optimal operations and continuous improvement of the service introduction process to deliver high-quality service and network project delivery excellence.
- Effective communication with customers to manage expectations and demonstrate value, underpinned with a focus on continual service improvement.
- Experience in the proactive delivery of managed support services within Network Operations, ITIL, and Service Management environment.
- Professional certifications such as CCNA, CCNP, ITIL, and etc would be an added advantage.
- Good people management skills to hire, lead, and develop talents within the Network Operations team.
- Good interpersonal and communication skills, including written and presentation skills.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
If you are interested in this role, please submit your CV to us for consideration.
