IT Security Specialist
1 week ago
About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides strategic consultancy combined with tailored information security services and solutions to leading enterprise businesses and governments across the Middle East.
We enable our customers to evolve securely with a competitive edge by providing best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams, and a state-of-the-art consulting practice.
Our team has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity-focused.
Job Description
- Handling support requests from customers
- Following Help AG's support workflow
- Communicating with customers throughout the ticket lifecycle
- Utilizing tools such as the Ticket System and Time Tracking
Key Responsibilities
- Performing regular ticket checks
- Applying escalation matrix activities
- Maintaining up-to-date ticket records
- Being flexible to work outside of regular hours
- Coordinating RMA cases
- Interacting with vendor support organizations and engineers
- Monitoring Help AG Engineers' activities
- Communicating with customers for support-related issues
- Operating and maintaining internal IT infrastructure
- Conducting regular health checks
- Developing and documenting internal IT infrastructure
- Providing 24/7 support
Requirements
- Bachelor's degree in information security or an IT-related field
- In-depth understanding of technical relationships in complex environments
- Advantageous to have experience and certifications with leading vendors
- Excellent communication skills in English
- Proper documentation and diagramming skills
- Strong organizational skills in enterprise support
- Understanding of information security concepts and related technology
- Background and experience in TCP/IP networking for large-scale organizations
- Flexible work approach based on job requirements
- Able to identify new work areas and set goals for self-improvement
What We Offer
- Comprehensive health insurance
- Career growth opportunities
- Employee engagement and wellness campaigns
- Excellent learning and development opportunities
- Annual flights to home country
- Inclusive and diverse working environment
- Flexible/hybrid working environment
- Open door policy
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