Escrow Product Manager
6 days ago
At First Abu Dhabi Bank, we're committed to fostering an inclusive environment where every individual values and respects the experiences, perspectives, ideas, and beliefs of others. As a Director for Escrow Product, you'll be part of a unique team that combines international experience with deep cultural knowledge and local expertise. With your support from the team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance, you'll have the opportunity to grow stronger – together.
Job OverviewThe Director for Escrow Product is responsible for leading the strategic vision, development, and management of our escrow product offerings. This role aims to ensure the delivery of innovative, secure, and efficient escrow solutions that meet market demands and regulatory requirements. You'll drive product excellence by collaborating with cross-functional teams, analyzing market trends, and prioritizing customer needs to enhance the overall product portfolio and achieve business growth.
Main Responsibilities:
- Lead the end-to-end product development lifecycle, from ideation to launch of the product.
- Ensure timely delivery of high-quality escrow products that meet customer needs and regulatory standards.
- Conduct thorough market research to identify trends, customer preferences, and competitive landscape.
- Use insights to inform product development and positioning.
- Work closely with sales, marketing, technology, and operations teams to ensure cohesive product development and implementation.
- Foster strong relationships with internal and external stakeholders.
- Gather and analyze customer feedback to continuously improve product offerings.
- Ensure exceptional customer experience and satisfaction with escrow products.
- Track and report on key product performance metrics.
- Use data-driven insights to make informed decisions and optimize product success.
- Align product development with business goals.
- Develop business requirements as the basis for Technical Development, Operations, payments, processing, and other cross-functional departments to build systems, procedures, and materials (ideas) to support product development and ongoing product enhancements.
- Handle the product roll-out regionally and globally for all escrow propositions.
- Handle all risk assessment activities and reports.
- Responsible for maintaining the regulatory and legal compliance requirements of all escrow products.
- Attend client meetings along with CM Advisory/Coverage RMs and analyze project revenue details.
- Re-assess the FTP benefits from GT and arrive at the applicable interest payable to the Developers (if applicable) on a frequency agreed with the respective Developers.
- Update the standard Tariff structure of Escrow Management from time to time.
- Liaise with the respective regulators for any clarification/additional information regarding Escrow laws/Regulations for the smooth conduct of Escrow business.
- Vet commercial escrow agreements with internal/external lawyers/opening of Commercial escrow accounts/checking the payment requests for compliance with the escrow agreement terms/liaising with payment team for execution of payments/closure of accounts etc.
- Close liaison with staff from GTB Advisory, Client Services, Payment Centre, Channel Support, Branch network, Relationship Managers, IT Desk, Operations, and other relevant stakeholders in the implementation process.
- Participate in the review of client agreements, service standards, and service quality to ensure that we meet and exceed the expectations of our clients.
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