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Compliance and Governance Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
Job Description

At Dicetek LLC, we are seeking a highly skilled Compliance and Governance Support Specialist to join our team. The successful candidate will be responsible for providing timely and accurate responses to customer inquiries, ensuring adherence to company policies and procedures, and identifying areas for improvement.

Key Responsibilities:
  • Customer Support: Provide timely and accurate responses to customer inquiries, ensuring that all information is accurate and up-to-date.
  • Payment Documentation: Prepare and provide required payment documentation to customers within the given timeframe.
  • Information Retrieval: Retrieve all necessary information requested by authorities and share consolidated responses with stakeholders within the given timelines.
  • Compliance and Governance: Ensure adherence to company policies, practices, and processes, identifying areas for improvement and implementing solutions to resolve issues.
  • Issue Escalation: Review and escalate non-compliance issues to senior management for resolution.
  • Customer Data Management: Collect and update customer information, ensuring that all data is accurate and up-to-date.
  • Process Implementation: Support the implementation of company policies, practices, and processes, ensuring that all stakeholders are aware of their roles and responsibilities.
  • Customer Exit Process: Prepare and issue customer exit letters under compliance concerns, ensuring that all necessary steps are taken to close accounts.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. If you are a detail-oriented and organized individual with a passion for compliance and governance, we encourage you to apply for this exciting opportunity.