Trade Support Professional

2 weeks ago


Dubai, Dubai, United Arab Emirates FundingPips Full time
Empowering Traders:

FundingPips is committed to empowering traders with world-class tools and services. Our team is dedicated to delivering exceptional customer support and ensuring client success.

Key Responsibilities:

  1. Deliver outstanding customer support, addressing inquiries and resolving issues promptly and professionally.
  2. Assist clients with questions related to our services, ensuring a seamless experience.
  3. Troubleshoot technical issues and guide clients through effective solutions.
  4. Stay up-to-date with our products and policies to provide accurate and helpful assistance.
  5. Document and track customer interactions for accurate reporting and follow-ups.

Requirements:

  1. Minimum of 2 years of experience in the Forex trading field.
  2. At least 2 years in a customer support role or 3 years in a customer-facing role.
  3. Fluent English speaker with fluency in at least one additional language.
  4. Strong written and verbal communication skills.
  5. Excellent problem-solving abilities and keen attention to detail.

What We Offer:

  1. A competitive salary and benefits package.
  2. The opportunity to work in a dynamic and innovative fintech environment.
  3. Access to training and professional development programs.
  4. Clear paths for career growth and advancement.


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