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Cosmetics Product Specialist

3 weeks ago

Dubai, Dubai, United Arab Emirates Apparel Group Full time
Job Summary

This position is responsible for providing exceptional customer service and retail experience, while representing the brand and driving sales within the store.

Key Responsibilities
  1. Store Operations: Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.
  2. Product Expertise: Must possess knowledge of varied cosmetics products and accessories.
  3. Sales Strategies: Demonstrate excellent make-up selling skills.
  4. Customer Solutions: Recommend and link customer specific products.
  5. Customer Delight: Identify customer requirements and deliver excellent customer services.
  6. Brand Representation: Brand representation at the required standards with updated product knowledge and minimized stock loss.
  7. Inventory Management: Ensure all stock is laid out and displayed in order to attract customers and as per standard layout norms.
  8. Security Measures: Ensure awareness and vigilance at all times of security in the store without any negligence.
  9. Housekeeping Excellence: Ensure the highest standards of housekeeping standards.
  10. Point of Sale Transactions: Handle the POS (Point of Sale) / Billing Counter.
  11. Customer Engagement: Greet the customers and assist them in selecting the right product.
  12. Professional Image: Must be presentable and well-groomed at all times.
  13. Cash Handling: Tally money in the cash during the beginning / end of the shifts.
  14. Payment Processing: Process the payments by cash / credit cards / vouchers / automatic debits.
  15. Refunds and Change: Issue receipts / refunds / change to the customers correctly.
  16. Upselling and Cross-Selling: Convert the window shoppers to ultimate buyers.
  17. Loyalty Program Promotion: Promote the Club Apparel Loyalty Program of the company for repeat sales.
  18. Flexibility: Flexible to work for extended hours during the Sale / Festival period.
  19. Inventory Reporting: Record the inventory inward / outward and maintain the report of the same.
  20. Product Knowledge Updates: Must be updated about the various brands of the group for suggestive selling to the customers.