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Client Support Specialist

2 weeks ago

Al Ain, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time
Client Support Specialist

We are seeking a client support specialist to join our team in Al Ain, United Arab Emirates. This role is responsible for providing exceptional support to our valued clients and ensuring their needs are met with professionalism and care.

  • Serve as the primary point of contact for customer inquiries, concerns, and requests
  • Respond to customer queries through various channels, including phone, email, and chat
  • Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary

Requirements:

  • Customer-centric approach with a focus on delivering exceptional service
  • Excellent communication and interpersonal skills to build trust with clients
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in CRM systems and customer service software