Hardware and Software Troubleshooter

6 days ago


Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

**Job Overview:**

PrecisionHire Solutions seeks a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.

**Responsibilities Include:**

  • Delivering top-notch technical support to customers via phone, email, or remote sessions.
  • Identifying and resolving hardware and software issues promptly.
  • Collaborating with cross-functional teams to ensure seamless service delivery.
  • Providing training and guidance to junior team members as needed.
  • Developing and implementing efficient processes to enhance overall service quality.

**Requirements:**

  • Bachelor's degree in Computer Science or related field.
  • At least 5 years of experience in technical support.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.


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