Hardware and Software Troubleshooter
6 days ago
**Job Overview:**
PrecisionHire Solutions seeks a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.
**Responsibilities Include:**
- Delivering top-notch technical support to customers via phone, email, or remote sessions.
- Identifying and resolving hardware and software issues promptly.
- Collaborating with cross-functional teams to ensure seamless service delivery.
- Providing training and guidance to junior team members as needed.
- Developing and implementing efficient processes to enhance overall service quality.
**Requirements:**
- Bachelor's degree in Computer Science or related field.
- At least 5 years of experience in technical support.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
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